No, customers can not visit the factory in Mattighofen.

No, please contact a KTM dealer near you for the best support possible.

Orders and repairs at our factory aren’t possible. Please contact a KTM dealer near you. If you have a problem with your KTM bike, please contact the KTM shop where you bought the bike.Orders and repairs at our factory aren’t possible. Please contact a KTM dealer near you. If you have a problem with your KTM bike, please contact the KTM shop where you bought the bike.

If you are not sure which frame size fits you best, follow this link à
Please keep in mind, that this is only a suggestion based on our experiences. To determine the perfect frame size for you we suggest contacting a KTM dealer near you.

To register your KTM bike simply scan the QR Code on your bike, which is on the left side of the seat tube and follow the instructions. If any problems occur please address bikereg bikeregistry@ktm-bikes.at.

We are not able to give you detailed information about the range of your e-bike, because it depends on various factors like weight of the driver, surface, tyres, tyre pressure, temperature etc. You can find detailed information about battery capacities on the BOSCH Range Assistent. 

Servicing intervals depend on riding conditions. To ensure the best performance of your bike look at the instruction manual.

Please contact your KTM dealer in this case.

The air pressures on all air charts are just a starting guideline to set pressure.
Please contact your KTM dealer to make perfect adjustments that suit your personal preference.

In the first place the KTM dealer where you bought your bike is your contact person. If your KTM dealer is for whatever reason not available, you can also contact another KTM dealer in a guarantee or warranty case.

E-Bike batteries
We offer a 2-year warranty from the date of sale on e-Bike batteries.

Frames
Outside of the statutory warranty period we provide our customers with an additional warranty in the case of frame breakage. We offer a 5-year-guarantee on aluminium frames and a 3-year-warranty on carbon frames from the date of sale. Please also consider the service intervals and the usage according to regulations.

No, the guarantee becomes null and void when the original buyer sells the bike.

No, you cannot mount a trailer on a carbon or full-suspension bike. For such purposes our aluminium frames are ideally suited.

Please contact your KTM dealer, who can provide you all the equipment and instructions needed.

We don’t have any touch-up pens to touch up paint damages for sale. Please contact a paint shop to make a colour match for the best possible outcome.

That is not possible because our stickers are being applied underneath the paint.

You can find the universal instruction manual in the languages German, English..., HERE

You can find to each model the geometry data directly on the product page.

Please contact your KTM dealer to find the carrier that fits your bike best.

Please contact your KTM dealer to find the braces that fits your bike best.

Please contact your KTM dealer to find the rear carrier that fits your bike best.